Team Leader – Mastercard

  • Full Time
  • Johannesburg, Gauteng, South Africa View on Map
  • @Webhelp posted 2 months ago
  • Posted : April 18, 2023 -Accepting applications

Job Description


Johannesburg, South Africa


Job Advert

Take this moment to show off your leadership skills by applying for a position as a Team Leader in Johannesburg where you’ll have the opportunity to work on an exciting campaign at Webhelp.

In this role, your passion for people and ability to help others is sure to pay off as you’ll be motivating, leading and guiding a team of dynamic individuals to reach targets and strive for excellence in customer service.

If you are organised enough to work well under pressure, are highly responsible and an ace at time management then this could be your calling.

Our ideal candidates have excellent communication skills, a passion for helping others and going the extra mile. We want people who can hear what is not said, people who show empathy and have a contagious positive nature about them.

Above all we want reliable, committed leaders who lead by example and are motivated toward success.

If you’re ready to show off your proven track record of showing up on time, taking on shifts and excellent time management then make your mark by applying today.

What you’ll be doing

  • Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
  • Managing workload in a timely and effective manner
  • Analysing customer feedback data
  • Pursuing quality and assurance initiatives
  • Producing business insights
  • Presenting recommendations for improvement

What you’ll need

  • Excellent written use of English language
  • Minimum 6 months’ experience as a Deputy Team Leader in a contact centre environment
  • Minimum 2 years’ previous team management experience
  • Excellent communication and listening skills
  • Ability to identify problems and find solutions by imparting knowledge
  • Analytical, time management, organisation, skills
  • PC literacy, fast typing and experience using appropriate software and systems
  • Clear credit, disciplinary and criminal records
  • Proven performance record of accomplishment
  • Clear credit, disciplinary and criminal records
  • Applicants need to be in their current role for at least 6 months in order to be considered for this role.

Please note that the appointment will be made in line with the in line with the company’s EE plan.

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

After applying, you will be sent a link to complete a quick online chat. Take this opportunity to advance your career with our collaborative team of game-changers today.

Required skills

Related Jobs