FlySafair Vacancies 2023 || Safair Indeed Jobs In Kempton Park, Gauteng
FlySafair Vacancies 2023 || Safair Indeed Jobs In Kempton Park, Gauteng:- Hello friends, welcome to our job portal. We are sharing some information with you about FlySafair Vacancies. FlySafair Department/Company has released Call Centre Trainer Jobs in Gauteng. By the way, FlySafair always publishes good jobs for you, and we convey those FlySafair jobs to you with the help of the FlySafair Careers Portal. We post current jobs like Indeed Jobs for you. You can also see this about FlySafair Jobs Near Me because at any location you want to see employment, whether Kempton Park, Gauteng jobs, or any city/state in South Africa, I will also get information about them.
Gauteng Jobs Seekers, Here we have provided the FlySafair Vacancies Job Description, and a FlySafair Call Centre Trainer Vacancies online link, so candidates can apply at FlySafair official website. You Can Bookmark Our Job Portal For South Africa Government Vacancies, FlySafair Job Vacancies, And Za Government Jobs.
FlySafair Call Centre Trainer Jobs Details Here:
Department Name ⇒ FlySafair
Position Name ⇒ Call Centre Trainer
Job Location ⇒ Kempton Park, Gauteng
Official Website ⇒ https://www.flysafair.co.za/about-us/careers
FlySafair Call Centre Trainer Job Description:
Safair Operations, operating as FlySafair, has a vacancy for a Call Centre Trainer at our head office in Bonaero Park.
The successful applicant will report to the Customer Service Manager.
- He / She will be responsible to schedule and conduct internal training programs, on system usage and policy & procedure to ensure operational efficiency within the Call centre;
- Ensure all training is conducted in due time to equip new staff to commence with go live / working;
- Observing the daily operations of call centre employees and identifying any areas of improvement;
- Ensure all training records are kept in personal files and updated regularly;
- To remain abreast of the industry best training practices and to introduce such methodology to FlySafair training;
- Organise and develop controls;
- Measuring the effectiveness of training sessions and preparing individual or team progress reports;
- Conduct Quality Assessments on all agents (old and new) on calls and Checks on bookings to ensure consistency and accuracy;
- Overseeing the upkeep and amendments of the Call centre manual;
- Interdepartmental liaison on training requirements and standards.
REQUIREMENTS:
- Matric;
- At least 4 years’ experience working as a call centre trainer or team leader.
- Proficient in Microsoft Outlook and Excel;
- Strong teaching abilities and mentoring skills;
- Be knowledgeable on training best practice worldwide;
- Quality Management / Control Experience would be an advantage.
PERSONAL ATTRIBUTES:
- Confident and assertive;
- The ability to work under pressure;
- Practice good time management and willing to work longer hours if the need arises;
- Good interpersonal and communication skills;
- Organised, systematic and detail orientated;
- Initiate and manage workable solutions to problems;
- Immaculate time keeping.
APPLICATION GUIDELINE:
