Department of Labour Vacancies 2023 || South African Government Department of Labour Indeed Jobs In Pretoria, Gauteng
Department of Labour Vacancies 2023 || South African Government Department of Labour Indeed Jobs In Pretoria, Gauteng:- Hello friends, welcome to our job portal. We are sharing some information with you about Department of Labour Vacancies. Department of Labour Department/Company has released Call Centre Quality Assurer Jobs in Gauteng. By the way, Department of Labour always publishes good jobs for you, and we convey those Department of Labour jobs to you with the help of the Department of Labour Careers Portal. We post current jobs like Indeed Jobs for you. You can also see this about Department of Labour Jobs Near Me because at any location you want to see employment, whether Pretoria, Gauteng jobs, or any city/state in South Africa, I will also get information about them.
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Department of Labour Call Centre Quality Assurer Jobs Details Here:
Department Name ⇒ Department of Labour
Position Name ⇒ Call Centre Quality Assurer
Job Location ⇒ Pretoria, Gauteng
Official Website ⇒ https://www.labour.gov.za/
Department of Labour Call Centre Quality Assurer Job Description:
Centre Quality Assurer
Ref No: Hr4/4/3/1/Ccqa/Uif
SALARY: R331 188 per annum
CENTER: Unemployment Insurance Fund: Pretoria
REQUIREMENTS: A three (3) year tertiary qualification (NQF Level 6) in Call Centre/ Contact Centre Management/ Public Management/ Business Administration/ Business Management/ Financial Management/ Management/ Administration Management/ Communication. Two (2) year’s functional experience in Call Centre/ Customer Services environment. Knowledge: Telephone Etiquette, Call Centre Processes, Call Centre Systems, Public Finance Management Act (PFMA), Public Service Regulations (PSR). Public Service Act (PSA), Batho Pele principles. Skills: Computer Literacy, Interpersonal, Communications, Listening, Customer Focused, Telephone etiquette, Problem Solving. Analytical, Report writing, Planning and Organizing, Creativity.
DUTIES: Evaluate the quality of the call received and provide advice on Standard Operational Measures. Retrieve, Analyse and provide the systematic Call Centre reports. Maintain Call Centre systems. Maintain call centre equipment and agent database.
ENQUIRIES: Mr IM Muthombeni Tel: (012) 337 1730
Applications: Chief Director: Human Resources Management, P O Box 1851, Pretoria, 0001 or hand delivery at corner Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria
For Attention: Sub- directorate: Human Resources Management, UIF
CLOSING DATE: 02 December 2023 at 16:00
NOTE/ Instruction: Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the incorrect application for employment (old Z83) will not be considered. Each application for employment form must be fully completed, initialled and signed by the applicant (Part F must be answered and declaration must be completely signed). Failure to fully complete, initial and sign this form may lead to disqualification of the application during the selection process. ONLY a fully completed, initialled and signed new form Z83 (Section A, B, C, D and F compulsory. Section E and G ignore if CV attached and recently updated comprehensive CV (with detailed previous experience) is required. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert. Foreign qualification must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). Applicants who do not comply with the above-mentioned instruction/ requirements, as well as applications received late will not be considered. The Department does not accept applications via email or fax. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to short-listed candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). The Department reserves the right not to make any appointment(s) to the above post. A pre-entry certificate obtained from National School of Government (NSG) is required for all SMS applicants. The course is available at the NSG under the name Certificate for entry into SMS and the full details can be obtained by following the below link:https://www.thensg.gov.za/training-course/sms-pre-entryprogramme/. All shortlisted candidates for SMS posts will be subjected to a technical competency exercise that intends to test relevant technical elements of the job, the logistics of which be communicated by the Department. Following the interview and technical exercise, the selection panel will recommend candidates to attend generic managerial competencies using the mandated DPSA SMS competency assessment tools. The successful candidate will be expected to sign an Internship performance agreement. The Department is an equal opportunity affirmative action employer. The Employment Equity Plan of the Department shall inform the employment decision. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s)
