Motus Customer Care Agent Vacancies 2023 Jobs in Edenvale, Gauteng

Position Overview
To record, investigate and resolve Customer issues with the view to improve organizational performance and systems.

Specific Role Responsibilities

To be accountable and take ownership of Customer concerns, showing empathy, credibility, and confidence

Determines eligibility by comparing client information to requirements

Handle sensitive situations in a calm constructive manner whilst showing effectiveness in high-pressure situations

Highly motivated individual who displays accountability for achieving individual and team goals and objectives

Responsible for promoting and enhancing positive customer relationships

Processes all calls using professional telephone etiquette

Expertly uses CRM to capture calls accurately, confidently navigating screens to search, create, view and update Customer records, controlling the call through to resolution

Contributes to the success of the Customer Care Team by working together to build a positive team environment

Ability to handle multiple tasks and adjust conversation style depending on nature of incoming call

Qualifications and Experience

Matric / Grade 12

Customer Care / Call Centre certificate would be an advantage

RE & FAIS – added advantage

Must have a minimum of 2 – 3 years’ service advisory experience within the motor industry OR

Must have a minimum of 2 – 3 years Customer Service experience within a competitive environment

Social media experience preferrable

Skills and Personal Attributes

Good computer skills (MS Outlook, Word)

Motor industry knowledge an advantage

Must have a strong desire to resolve customer issues

Strong problem-solving skills

Strong communication skills (verbal and written) – excellent grammar and articulation

Must have excellent active listening skills

Must also be able to read, speak and understand English (any other languages would be an added advantage)

Excellent telephone skills (professional telephone etiquette) and the ability to communicate with enthusiasm and drive

Social media experience preferrable

Conflict management skills

Deadline driven

Consumer Protection Act knowledge an advantage

Resilience

Excellent work ethics

Team player

Computer literate – Microsoft CRM beneficial

Be able to help and resolve all levels of queries and complaints

Excellent time management

Punctual (attendance will be monitored)

Honesty & Reliability

Self-disciplined

Confident and assertive

Ability to deliver under pressure

High degree of accuracy and attention to detail required

Credit & criminal clear

Own or reliable transport