DIRECTOR: ORGANISATIONAL DEVELOPMENT AND SERVICE DELIVERY IMPROVEMENT

POST 24/03 : DIRECTOR: ORGANISATIONAL DEVELOPMENT AND SERVICE
DELIVERY IMPROVEMENT REF NO: 3/2/1/2023/477
Directorate: Organisational Development and Service Delivery Improvement
Re-advertisement, applicants who applied previously are encouraged to reapply.
SALARY : R1 162 200 per annum (Level 13), (all-inclusive package). The package
includes a basic salary (70% of package), and a flexible portion that may be
structured in accordance with the rules for Senior Management Services (SMS)
CENTRE : Gauteng (Pretoria)
REQUIREMENTS : Applicants must be in a possession of Nyukela (Pre-entry Certificate to the
SMS) and a Grade 12 Certificate and a Bachelor’s Degree or Advanced
Diploma in Management Services / Production Management / Operational
Management / Industrial Psychology (NQF Level 7). Minimum of 5 years’
experience in a middle / senior managerial level. Job related knowledge:
People and Project management. Business process management. Job
evaluation process. Change management process. Strategic planning /
management. Total quality management. Operations management. Service
delivery improvement process. Job related skills: Interpersonal skills.
Computer literacy. Client orientation and problem-solving skills.
Communication skills (verbal and written). Organisational design skills. Conflict
management skills. Analytical skills. Decision-making skills. Financial
management skills. Report writing skills. Presentation and facilitation skills.
Influencing / negotiation skills. Project management skills. Operational
planning skills and Business process mapping skills. A valid driver’s licence.
Willingness to travel and work additional hours.
DUTIES : Manage organisational design and establishment services. Oversee the
development of the organisational structure based on Departmental Strategic
Objectives, Mandate and Medium-Term Expenditure Framework (MTEF).
Facilitate process of obtaining sign-off reviewed / aligned or developed
structure. Oversee the organisational design and development of database.
Provide strategic leadership and guidance on matters relating to organisational
design and development services. Provide organisation development
administration support services. Manage business process management
services. Ensure that business processes are identified and updated. Ensure
the development of new processes. Oversee and maintain the business
process repository. Manage the development of job descriptions. Ensure the
facilitation of job descriptions to be developed and reviewed. Ensure the quality
assured job description to obtain sign-off. Oversee the maintenance of the job
description database. Manage job evaluation services. Ensure the
identification and prioritisation of jobs to be evaluated. Ensure that job
evaluation on identified and prioritised jobs is conducted. Provide technical
advice during the job evaluation panel members meeting. Oversee the job
evaluation register is updated with approved results. Manage service delivery
improvement and change management services. Design and implement
change management initiatives. Provide customer relations and frontline
improvement services. Facilitate and coordinate the implementation of service
delivery improvement programmes and interventions. Facilitate the process of
operationalising Batho Pele principles and conduct awareness campaigns.
Coordinate service excellence awards. Facilitate client satisfaction and need
surveys.
ENQUIRIES : Ms K Kgang Tel No: (012) 312 9461